If your service suffers from technical error, you're entitled to ask for a full refund within 72 hours of your purchase. We will reimburse the full expense of your order, including any processing fees.
A "technical error" can be:
An ordered package that was not successfully activated.
An ordered upgrade that was not successfully processed.
An error in payment processing.
A connection issue or lack of performance within the first 72 hours after your purchase (case-by-case evaluation).
XS Usenet B.V.
- Jan Pietersz. Coenstraat 7
- 2595 WP The Hague
- Chamber of Commerce 51855135
- VAT NL850201469B01
- Email: [email protected]
- Phone: +31 (085) 5301 5703